Medical Records

At McDonough District Hospital we take your private health information very seriously and are committed to keeping health information safe. For your convenience, you may call and place your request with the Health Information Management (HIM) Department directly at (309) 836-1580 or you may print the Authorization For Release of Medical Information Form and present it to the HIM Department. You can also access the Online Medical Request Form to request access to your Protected Health Information (PHI) in the designated record set that we maintain.

Hours and Locations

Our Medical Records Department is open from Monday through Friday from 8:00 a.m. to 4:30 p.m. We are closed on Saturdays and Sundays. The Medical Records department is located on the lower level of McDonough District Hospital, and patients can also stop by the Medical Records window on the first floor (near the main entrance) within the Patient Financial Services office, located next to Admitting.

You have the right to inspect and/or obtain a copy of your PHI in your designated record set from McDonough District Hospital. If you request a copy of your records, McDonough District Hospital may charge a reasonable fee based on the cost of labor and materials to produce the copies.

Online Records Request

At McDonough District Hospital we take your private health information very seriously and are committed to keep you and your loved one's health information safe. Please use this form to request access to your Protected Health Information (PHI) in the designated record set that we maintain. You have the right to inspect and/or obtain a copy of your PHI in your designated record set from McDonough District Hospital.

For your convenience, you may call and place your request with the Health Information Management (HIM) Department directly at (309) 836-1580 or you may print the Authorization For Release of Medical Information Form and present it to the HIM Department.

Legal Notice

By law, we are not required to agree with your request for access to your PHI, and in certain situations, the law requires us to deny access.

If this is the situation, we will advise you of the reason for the denial. Under certain circumstances, you may be able to request a review of the denial.

We collect mobile phone numbers to communicate with patients via SMS and/or RCS text messages for purposes such as appointment reminders, billing notifications, and care coordination. Your privacy is a priority. Your mobile number will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We will not use your number for unrelated marketing without your express written consent. MDH providers may use text messaging to communicate with patients for purposes such as appointment reminders, billing notifications, and care coordination. You are not required to opt in as a condition of receiving care. Participation is voluntary. However, opting out may prevent us from sending you timely updates regarding your care. Message frequency may vary. Message and data rates may apply.* Carriers are not liable for delayed or undelivered messages.

Text messages sent via SMS and RCS channels are not fully secure and may not be HIPAA-compliant; however, we take reasonable precautions to safeguard your privacy by restricting the content of these messages to non-sensitive notifications. Any messages containing detailed Protected Health Information (PHI) will be sent via a separate, secure messaging channel.

You may opt out of receiving text messages at any time by replying "STOP." You will receive a final confirmation text to verify you have opted out. No further messages will be sent. If you would like to rejoin, you can authorize us to restart by texting "START."

For help, reply “HELP” or contact Health Information Management at (309) 836-1580.

Sensitive Information

If information contains sensitive information such as mental health/developmental disability, sexually transmitted diseases and/or alcohol/drug abuse, genetic testing, or HIV/AIDS, please use our third-party authorization form process.