Compliments and Concerns
Share a Compliment
We invite you to contact our Service Excellence Department to share any positive feedback. You can reach Service Excellence directly by dialing (309) 833-4101 Ext. 13397.
You may also be interested in our Grateful Patient Program
, which provides patients and their families the opportunity to say “thank you” for the care received by a 'Healing Hand'. You may show your gratitude by honoring a physician, nurse, staff member, volunteer or area of care, while making a gift to enhance and continue the outstanding level of care our community has come to expect from MDH.
Share a Concern
We are always listening...
We are committed to meeting the needs of our patients, their loved ones, and our many visitors. If you have a concern with any aspect of your visit to McDonough District Hospital, we encourage you to discuss this with the staff providing care and/or the supervisor or director of the area.
If your concern is not resolved, please contact our patient advocates directly by dialing (309) 836-1636. You may also ask a member of the patient care staff to notify Advocacy Services on your behalf.
If your concern is not resolved by a patient advocate, you or your designated representative have the right to make a written or verbal request asking that the McDonough District Hospital Administration review your concern.
Safety or quality of care concerns that have not been satisfactorily addressed through the advocacy and administrative processes of this facility may be referred to:
The Illinois Department of Public Health at:
Office of Health Care Regulation
Illinois Department of Public Health
535 W. Jefferson St.
Springfield, IL 62761-0001