Services

Compliments and Concerns

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We are committed to meeting the needs of our patients, their loved ones, and our many visitors. If you have a concern with any aspect of your visit to McDonough District Hospital, we encourage you to discuss this with the staff providing care and/or the supervisor or director of the area.

If your concern is not resolved, please contact our patient advocates directly by dialing (309) 836-1636. You may also ask a member of the patient care staff to notify Advocacy Services on your behalf.

If your concern is not resolved by a patient advocate, you or your designated representative have the right to make a written or verbal request asking that the McDonough District Hospital Administration review your concern.

Safety or quality of care concerns that have not been satisfactorily addressed through the advocacy and administrative processes of this facility may be referred to:

The Illinois Department of Public Health at:
Office of Health Care Regulation

Illinois Department of Public Health
535 W. Jefferson St.
Springfield, IL 62761-0001
Phone: 1-800-252-4343

Or:

The Joint Commission at:
One Renaissance Boulevard

Oakbrook Terrace, IL 60181
Phone #: 630-792-5000

The Joint Commission addresses all complaints that relate to quality-of-care issues within the scope of their standards. The Joint Commission does not address individual billing issues and payment disputes.