Please join me in congratulating Audrey Norton, Secretary/Receptionist for Western Illinois Surgical Associates, on being named the recipient of the MDH APPLE Award for August 2015. APPLE stands for "Achieving outstanding Performance in Patient care, Leadership, Loyalty and Enthusiasm for MDH."
Audrey began her employment as a Secretary/Receptionist for Western Illinois Surgical Associates on January 15, 2014. She manages her duties of sole receptionist in an office of four physicians very well.
Audrey is very professional and adapts well to change. There have been many changes in the office, including the way billing is handled, and she has accepted and helped with each step of the process. As challenges occurred, Audrey took it in stride and went with the flow to get the job done efficiently and effectively.
Audrey is a self-starter who is always willing to help out. She knows how everything in the office works and is a great resource for co-workers. She does a good job helping make the office run smoothly.
Audrey has an outgoing, friendly demeanor. She always makes the patient the priority and offers a great attitude. Patients and co-workers appreciate her honesty and respectfulness and enjoy her caring personality.
Her nominator states, “Audrey is very efficient and personable. She is a great receptionist. Audrey is top notch.” Co-workers respect her and appreciate the tasks she successfully accomplishes on a daily basis for the clinic.
Audrey has one daughter, Ella. In her spare time, she enjoys bicycling and crafting. She is also an animal lover.