Congratulations to Mary Crater
, Medical Assistant in Western Illinois Surgical Associates, on being named the recipient of the MDH APPLE Award
for November 2014. APPLE stands for “A
chieving outstanding P
erformance in P
atient care, L
eadership, Loyalty and E
nthusiasm for MDH.”
Mary graduated from Midstate College with an Associate of Applied Science –Medical Assistant degree in 1998. She has worked with Dr. Card in his clinic since 1997. Mary became an MDH employee when Western Illinois Surgical Associates joined the hospital on July 1, 2010.
Mary’s strength is communicating with patients and families. She is always respectful and courteous. Mary strives to make patients feel comfortable and instills confidence by being prepared and thorough in her work. Mary realizes patients may be anxious about test results or other outcomes, so she strives to be very timely and very compassionate. She is mindful of the need for confidentiality and handles patient records with care. Mary is trusted because she follows through on commitments and works hard to exceed patient expectations. She takes patient care very seriously.
Mary is very knowledgeable. She knows the physicians well and anticipates their needs in advance. She is a leader who takes pride in her work. Mary approaches work with a positive attitude and puts others’ needs before her own. She is very empathetic and a good listener. Mary enhances the customers’ experience by being prepared and anticipating what they may need before they ask.
Her coworkers describe Mary as awesome, excellent and dedicated. She is a great help to others and always puts others’ needs first. She is a wonderful co-worker who continually puts patients at ease with her kind and caring demeanor. Patients always come first with Mary and that is something they recognize and appreciate. Mary makes a point to learn about each patient and to provide personalize care.
Mary has two daughters, Ashley and Morgan, and a granddaughter, Abigail. In her spare time, Mary enjoys gardening and cooking.