Clinic Biller for MMG
Please join me in congratulating Joyce Harper, Clinic Biller for McDonough Medical Group (MMG), on being named the recipient of the MDH APPLE Award for November 2015. APPLE stands for "Achieving outstanding Performance in Patient care, Leadership, Loyalty and Enthusiasm for MDH."
Joyce earned a Medical Assistant Degree from Kirkwood Community College in Cedar Rapids, Iowa. She worked at St. Lukes Hospital/Family Health Center in Cedar Rapids and Burlington Medical Center before joining Internal Medicine on May 16, 1983. Joyce became a MDH employee when Internal Medicine became a hospital-owned clinic on August 2, 2010.
Joyce’s job requires in-depth knowledge of coding and billing principles. She brings vast knowledge and years of experience that are a proven asset to the success MMG. Joyce ensures compliance with all billing rules and helps explain them to those who do not understand. She is consistently the first to answer patient calls and assist with whatever questions they may have. Joyce is always concerned about the patient’s satisfaction and getting the complete answer to their questions. She strives for complete and immediate resolution of issues to minimize patient delays, while making certain the patient has complete understanding.
Joyce is an extremely hard worker. She is here early and stays late everyday to ensure that her work is done timely and correctly. Joyce is the person everyone in the department goes to for assistance. She not only has the answer, but she sees that it is taken care of. She is a wealth of knowledge and keeps things running smoothly. She is often asked to assist with special projects. Joyce is very committed to her job and shows this dedication continually.
Her nominator states, “Joyce is compassionate when someone is unable to pay a bill, and works with them to help get it resolved by making payment arrangements or offering Financial Assistance as appropriate. She often goes above and beyond investigating accounts to be sure everything is paid correctly, and helps write appeals for the patients….Joyce is a perfect example of staff working for the good of our patients.”
Joyce, and her husband Mike, have three children Megan, Blake and Taylor. Joyce enjoys knitting, crocheting and reading. She also enjoys attending sporting events.